Cancun Airport Transportation FAQ

with Little Ones? Here’s How Our Car Seat Policy Works 🚗👶We offer complimentary forward-facing car seats, infant seats, and booster seats upon request! Because complimentary seats are subject to daily vehicle availability, they cannot be guaranteed for every trip.Want to ensure a car seat is ready for your child?You can guarantee this service by adding a reserved car seat to your booking:One-Way: USD $10.00Round-Trip: USD $16.00(Rates apply per car seat)How to Add a Reserved Car Seat:
Open your booking voucher, click "Update," and select the paid car seat option to secure yours today!

Our standard services do not include beverages on board. However, this service is available with our Cancun Airport Transportation VIP shuttle service. Enjoy bottled water, Corona beer, Classic Coke, Coke Zero, Sprite, and white or red wine as part of our premium VIP service. Book this exclusive service on our main website.Special Occasions in Cancun? Enhance your experience with Champagne, Hard Seltzer, Tequila, Margarita cocktails, or branded wines through our online  Drink Shop.Standard Service Customers: You can also add drinks to your booking. After receiving your service confirmation, enter your voucher, click the update button, and proceed with your drink order. Alternatively, use our  Drink Shop form to add drinks to your service.If you prefer, purchase drinks and snacks at any convenience store for free for up to 15 minutes shopping. The convenience store must be along the hotel route, such as Oxxo, 7-11, Extra, or Go Mart. Request this stop by using the update button in your voucher and selecting the free service. Please note that if you exceed the 15-minute free time limit, a waiting time surcharge of US$25.00 will be applied for each additional 15-minute block.

We do not offer transportation to or from the new Tulum Airport (TQO). Our operations are based near Cancun International Airport (CUN), and we exclusively provide transportation from Cancun Airport to any hotel in the Cancun area, including Playa Mujeres, Costa Mujeres, Puerto Aventuras, Playa del Carmen, Akumal, and Tulum City. Please note that we do not serve Tulum Airport at this time.Tulum International Airport is located 25 miles south of Tulum’s city center. Due to its status as a government-run military airport, there are limited transportation lines available, with restricted permits for private transportation companies like ours. However, upon arrival, you have several transportation options, including local taxis and bus services. 

The Cancun Airport offers a convenient and
free shuttle service between Terminals 2, 3, and 4. To locate the
shuttle, simply proceed to the exit gate of your arrival terminal and
follow the signs for the free shuttle service, which operates every 30
minutes, 24/7. To access the shuttle, use the family and friends hallway
to exit the gates. The shuttle buses are stationed in front of the main
buildings at each terminal, providing easy access for travelers.



Remember, the Cancun Airport terminals are
spread out and distant from each other. Your best options for getting
between terminals are the free shuttle bus or hiring a taxi, though taxi
services can be quite expensive. If you need to meet someone at a
different terminal, we highly recommend using the free shuttle to save
on costs. Walking between terminals is not advisable due to the
distance, especially if you’re carrying luggage, as it can lead to
discomfort and delays.

ATMS & Money Exchange.- In terminal two there is the only airport
bank, this is Banco Santander, and it is located in the national
arrivals area along with three ATMs. Specifically, in terminals three
and four, in addition to ATMs, there is a convenient currency exchange
service. Moreover, at these locations, you can
easily convert your Mexican pesos to the currency of your choice and
vice-versa.ATM and banking optionsTerminal 2Domestic Arrivals AreaBanco Santander ATMSantander (Mexican currency)Citi Banamex (Mexican currency)Multiva (USD)Terminal 3International DeparturesMoney Exchange Bureau CI Banco ATMMultiva (USD)Bansi (USD)Banco Santander (Mexican currency)Terminal 4International DeparturesMoney Exchange Bureau CI Banco



































ATM1 .-Multiva (USD)2.-Intercam (USD)3.-Citi Banamex (Mexican currency)

Cancun International Airport has four terminals from which different airlines operate. This is a list of airlines ordered by terminal:Terminal 1
FBO Private Flights
Terminal 2 – Domestic & International Airlines
Aerolineas Argentinas



Alaska Airlines



Avianca



Canada Jetlines



Conviasa



Copa Airlines



Cubana de Aviacion



Euroatlantic Airways



GOL Linhas Aereas



LATAM Airlines



Magnicharters



NEOS



Sky Airlines



Sunwing Airlines



Swoop Airlines



TUI Airlines Netherland



TUI Airlines UK



TUI Fly



TUI Fly Nordic



Viva Aerobus



Volaris



Wingo
Terminal 3 – International Airlines
Aeroflot



Air Caraibes



Air Canada



Allegian Air



American Airlines



Avelo Airlines



British Airways



Delta Airlines



Evelop



GlobalX



Iberojet



Iberworld



LOT Polish



Spirit Airlines



Swift Air



United Airlines



Wamos Air



World2fly
Terminal 4 – Domestic & International Airlines




























Aeromexico



Air Europa



Air France



Air Transat



Austrian Air



Azur Air



Breeze Airways



Condor



Edelweiss Air



Eurowings Discover



Flair Airlines



Frontier Airlines



Jetblue Airways



KLM



Lufthansa



Nordwind



Porter Airlines



Southwest Airlines



Sun Country Airlines



Swiss International Airlines



TAP Air Portugal



Turkish Airlines



Westjet

We offer exclusive private transportation services, ensuring that no
other passengers will share your vehicle. Unlike shared shuttles, our
service is entirely private, with direct, door-to-door transportation to
your accommodation or destination, with no stops along the way. When
you book, your payment covers the entire vehicle, not per passenger,
providing both comfort and value. Our private transportation
service includes a dedicated customer care team that is informed of your
arrival date, time, and flight information as soon as you book. We’ll
greet you at Cancun Airport and ensure a seamless journey to your hotel
or property. Your driver will take you directly to your destination
without any interruptions or shared rides. For added security, our
vehicles are equipped with GPS navigation systems that track each unique
trip. Travel safely and comfortably with our reliable private
transportation service.

Cancun Airport is one of Mexico's busiest, with four terminals spread far apart, connected only by free shuttle or paid taxi. If your companions land at a different terminal, we can transport them to you.Once the first passenger arrives and contacts us, we'll head to the other terminal for the rest. Since we must pay an entry tax at each terminal, this service carries an extra $10.00 fee.After booking, use your voucher to request this service and include the flight details for passengers arriving at the other terminal.




Please don't attempt to walk between terminals — Terminals 2 and 3 are about 10 minutes apart, but Terminal 4 can take 25–30 minutes on foot, with no shade along the way in the heat.

Yes, we can arrange transportation for
wheelchair users and those with disabled scooters. While our vehicles do
not have lifters, our airport staff is ready to assist you during the
boarding process. To make boarding easier, we can park the vehicle on an
elevated surface or use wooden steps to aid in the process. We’ll
provide a large van to accommodate your wheelchair or scooter, along
with your belongings, ensuring a comfortable and secure journey.



If you didn’t bring your wheelchair, don’t
worry, simply ask your flight attendant for assistance during the
flight. Typically, the airline’s airport staff will assist disabled
passengers from the plane exit, guide them through customs and baggage
claim, and escort them to the exit door gate in the welcome area, where
our driver will be waiting. It’s customary and appreciated to leave a
gratuity for the staff member who assists you throughout this process.

Upon arrival at Cancun Airport, we can make a free 15-minute stop at a convenience store or pharmacy on the way to your hotel or apartment — handy for grabbing drinks, snacks, or a quick meal. To add this, use the update option on your voucher and specify that you want the 15-minute convenience store stop. Cancun has several options along the way, including Oxxo, 7-Eleven, Circle K Extra, and GOmart.
If you need a full grocery run instead, that takes longer, so please let us know after booking — including how much time you'll need and your preferred supermarket — and we'll send you a quote. The store must be located along your route to the destination.

We offer a wide range of private and shared tours, including Chichen Itza, Tulum, Cenotes, snorkeling, catamaran trips, scuba diving, fishing, swimming with turtles, bird watching, gastronomic experiences in Mayan communities, city tours, and more.


Every tour is tailor-made around your group's age and interests to get the most out of the experience. 📧 Contact us to ask about personalized options, and we'll be happy to suggest the best fit for you.

After you have passed through immigration, claimed your luggage, and cleared customs, proceed to the exit corridor. Once you exit the terminal, you’ll see various receptionists holding signs. Look for our airport representative or driver with a “VAN TRAVEL” sign, as indicated in your service voucher. See this page.👉 How to Easily Locate Our Staff at Cancun Airport.

We accept a variety of payment methods, including PayPal, Apple Pay,
Discover, Stripe, Visa, MasterCard, and American Express. The payment
process is simple—just make a reservation, and you can pay online at the
end of the booking process. Alternatively, you can pay after receiving
your confirmation voucher, up to 24 hours before your service date. We
use only secure payment processors to protect your transaction. 

If you have a confirmed reservation and would like to add more passengers, please follow these steps:Open your service voucher to display your travel details.Click the ‘Update’ button.In the new window, use the notes/remarks section to request adding extra guests to your booking.Important Information:Our pricing and vehicle assignments are directly based on the confirmed passenger count to ensure comfort and proper seating. Additional fees may apply.Once we receive your request, our team will review your booking details.If no extra fee is required, you will receive a confirmation right away.If the additional passengers change your reservation's pricing tier, we will send you details regarding the price difference. Once approved, the change will be updated and you can easily settle the payment online.

We have been transporting tourists and business travelers for more than 25 years, and we are incredibly fortunate to have so many regular customers who trust our services in Cancun and the Riviera Maya.
Many of our passengers enjoy their experience so much that they request the same driver for future trips. While we always do our absolute best to accommodate these requests, we cannot guarantee a specific driver for any booking.
To ensure all of our transfers run smoothly and on time, our dispatch system automatically assigns drivers based on your location, schedule, and the type of service booked (Standard or VIP). Additionally, your preferred driver may occasionally be off-duty, fully booked for a private tour, on vacation, or no longer with the company.
If your requested driver is available and matches your trip details, we will gladly pair you with them again. Otherwise, rest assured that every member of our team is fully vetted and dedicated to providing the same excellent service you expect.

If your return hotel is in the same area as your arrival, simply book a round-trip service using this Link. During the booking process, enter the return hotel name in the remarks field
of the reservation form. We’ll handle the arrangements and send a
confirmation voucher with both hotels noted for your convenience. Please note that both hotels must be in the same area.
For example, if your arrival hotel is in the Cancun Hotel Zone and the
return hotel is either in the same zone or in Cancun Downtown, you are
eligible for this option. The same rule applies in Playa del Carmen,
Puerto Morelos, Puerto Aventuras, Akumal and Tulum.If your arrival and return hotel areas differ, you’ll need to make two separate reservations. Book a one-way transfer for your arrival and another for your return journey. This option applies when arriving at one hotel and departing from a different area, such as arriving in Cancun and returning from Playa del Carmen, or vice versa.

Private Shuttle Service Between HotelsAdditionaly, we provide private shuttle
services connecting hotels in Cancun and various Riviera Maya locations
for your convenience. Ideal for travelers moving between Cancun and
destinations like Puerto Morelos, Maroma Beach, Playa del Carmen,
Akumal, Puerto Aventuras, or Tulum. Click here to explore your options for this service.

If you’ve booked a Cancun Airport
Transportation standard service, you can seamlessly upgrade to VIP or
switch back to standard. To compare prices, visit our website, check the
VIP page, and select your hotel as if booking a new service. Then,
follow the same steps on the standard service page. Once you’ve decided,
enter your voucher, find the Update button, and submit a request to our
front desk. Our team will guide you through the process, allowing you
to pay the difference online with your credit card.If you’d like to switch from VIP to
Standard service, the process is simple. Follow the same steps as
upgrading, and if you’ve already paid, we’ll refund the price difference
for the Standard service.

1. Visit our website – Navigate to our easy-to-use booking page.2. Enter your details – Choose your pickup location, type of service, number of passengers, select currency.3. Check the facts of your selected hotel in Cancun or the Mayan Riviera. Select the type of service you wish to book.4. Select travel date – Select travel date and arrival time in Cancun according to your flight ticket.5. Review your booking inquiry – Review your booking details and finish the reservation form.6. A final confirmation screen will be displayed, review the booking details. Pay at this moment your booking using your credit or debit card.With your Cancun Airport Shuttle booked online, you’ll be ready to relax from the moment you land. Our services offer punctuality, affordability, and comfort for a smooth start to your Cancun adventure.

You can easily pay for your transportation
service upon arrival at Cancun Airport. Please note, however, that our
drivers only accept cash payments. Ensure you bring the exact amount, as drivers do not carry change.If you choose to pay in cash upon arrival, please inform us in advance. We need to notify our airport staff that you prefer to make a cash payment. Simply follow these steps:
Open your confirmation voucher.



Click on the “Update” button.



Let us know about your cash payment preference.
By doing this, we can ensure a smooth process when you arrive at Cancun Airport.















Prefer to Pay by Credit or Debit Card?If you’d rather not deal with cash, after you contact our staff, open your voucher to complete an online payment
before starting your shuttle at the Cancun Airport, you can use a
credit or debit card. This option saves you the stress of carrying cash
and ensures a seamless experience. To pre-pay, just enter to your voucher an look for the payment buttons.

Van Travel offers lower costs than the
transportation services available at Cancun Airport counters. By
operating exclusively on a “pre-booked reservation basis,” we avoid the
high costs of booth rentals at airport facilities. This allows us to
provide more affordable, higher-quality services than those found at
airport ticket desks. Despite our competitive pricing, we have proudly
been an official transportation provider at Cancun Airport for the past
25 years.



Ensure a worry-free trip by scheduling
your transportation service ahead of time. Without a reservation, you
won’t be able to use our services at Cancun Airport. Upon arrival, avoid
taking a taxi from individuals shouting “taxi service” at the airport,
as these rides are often overpriced and could lead to scams. Instead,
secure your transfer from one of the authorized taxi kiosks located
inside or just outside the arrival gate for a safe and reliable journey.

Yes, we offer vehicle rentals for a
minimum of three hours, perfect for any occasion. Whether you need a
personalized, tailored tour or transportation for dining out, we’ve got
you covered. Choose from our econovans, accommodating up to ten people,
or opt for our luxury SUVs. In all cases, a professional driver is
included. Simply contact us, and we’ll provide you with a customized
estimate for your service.Private Transportation for Large Groups in Cancun







If you’re traveling with a large group, we
offer private transportation in spacious minivans or comfortable buses.
You can rent these vehicles by the hour or charter them for a group
tour to any of the area’s top tourist attractions. We specialize in
tailor-made tours to Chichen Itza, Tulum, Coba, and the stunning
underwater Cenote caverns, perfect for swimming and snorkeling.

Our airport staff meticulously monitors
the status of each arriving flight, ensuring timely service based on the
day’s schedule. We track flight statuses hours in advance and adjust
our airport pickup arrangements according to the updated arrival time.
Our staff will be ready to meet you at the airport.



In the event of a flight cancellation or
missed flight, simply submit a ticket to notify us of your new arrival
time. Our contact information is included in your electronic voucher,
allowing for easy communication and quick adjustments to your
transportation plans.



We rigorously monitor all our services to
ensure you receive the highest quality experience. Our primary goal is
for you to have an unforgettable time with us, after all, it’s your
vacation, and your only concern should be how much fun you’ll have in
Mexico. Trust us to take care of the details while you focus on enjoying
every moment.

All confirmed services are subject to the following cancellation, refund, and no-show policies.Arrival ServicesCancellations
submitted at least 12 hours before the scheduled service are eligible
for a full refund. Those made within this window, or in the event of a
no-show at the airport, are non-refundable. For round-trip bookings, if
the arrival leg goes unused, the return service will be refunded in
full.Departure ServicesPlease
submit any cancellation or schedule change request at least 12 hours
before your scheduled pickup time. Last-minute requests are subject to
availability and non-refundable, as the vehicle and space are
exclusively reserved for your service. Failure to appear at the
designated pickup location at the confirmed date and time will be
considered a completed service, and no refund will be issued.Refund for Non-provided servicesIn the event that a service cannot be
completed due to circumstances beyond our control — including but not
limited to road closures, traffic accidents, severe traffic delays,
vehicle breakdown, or other unforeseen situations — a refund will be
issued for the affected leg of the service only.The refund amount will correspond
exclusively to what the customer paid for that specific, undelivered
service segment. We do not reimburse any third-party transportation
costs incurred by the customer as an alternative means of travel (e.g.,
taxi or rideshare fees). Refunds will not exceed the original amount
paid by the customer for the affected service.How to Request a Cancellation































All cancellation requests must be
submitted by email, referencing the voucher number you received at the
time of booking. The email timestamp will serve as the official record
of your request. Please note that any changes to your reservation are
only valid upon receipt of confirmation from us via email.

If you need to split the payment for your Cancun Shuttle service using multiple debit or credit cards, don’t worry, it’s a simple process! Just follow these easy steps outlined in this payment guideline to divide your payment seamlessly.



Steps to Begin the Payment Process for Your Cancun Shuttle



Follow these simple steps to start the payment process:




To start the payment process, you must have a confirmed reservation with a reference number. You can easily find your reference number in the confirmation email we sent you or by accessing the voucher link provided.



Before you begin the payment process for your Cancun Shuttle, make sure to have your debit or credit cards ready. This will help ensure a smooth and hassle-free payment experience.



Start the process by clicking the button below to securely access the payments page and complete your transaction.



Once you access the payment page, follow these steps:a.- Enter your confirmation number and retype it in the next form field.b.- Provide your email address to receive the payment notification.c.- When prompted, enter the amount you wish to split across multiple debit or credit cards.d.- Select the currency shown on your voucher. If you reserved in USD, choose USD; otherwise, select the corresponding currency for your booking.



Continue with the payment process until you receive a confirmation that your transaction has been successfully completed. Ensure the process is fully completed before exiting the page.