Cancellation and Refund Policy

Cancellations submitted at least 12 hours before the scheduled service are eligible for a full refund. Those made within this window, or in the event of a no-show at the airport, are non-refundable. For round-trip bookings, if the arrival leg goes unused, the return service will be refunded in full.

• 12 hours or more before service: full refund.
• Less than 12 hours before service, or a no-show at the airport: non-refundable.
• Round trip with an unused arrival: the return service is refunded in full.

Please submit any cancellation or schedule change request at least 12 hours before your scheduled pickup time. Last-minute requests are subject to availability and non-refundable, as the vehicle and space are exclusively reserved for your service.

Failure to appear at the designated pickup location at the confirmed date and time will be considered a completed service, and no refund will be issued.

• 12 hours or more before pickup: cancellations and schedule changes accepted.
• Last-minute requests are subject to availability and non-refundable.
• No-show at pickup: considered a completed service. No refund is issued.

In the event that a service cannot be completed due to circumstances beyond our control, including but not limited to road closures, traffic accidents, severe traffic delays, vehicle breakdown or other unforeseen situations, a refund will be issued for the affected leg of the service only.

The refund amount will correspond exclusively to what the customer paid for that specific, undelivered service segment. We do not reimburse any third-party transportation costs incurred by the customer as an alternative means of travel (e.g., taxi or rideshare fees). Refunds will not exceed the original amount paid by the customer for the affected service.

All cancellation requests must be submitted by email, referencing the voucher number you received at the time of booking. The email timestamp will serve as the official record of your request. Please note that any changes to your reservation are only valid upon receipt of confirmation from us via email.