How we collect, use, protect and otherwise handle your personal information when you visit our website or book a transfer with us.
This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online.
PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
When booking or contacting us on our site, as appropriate, you may be asked to enter your name, email address, phone number, flight and hotel details or other details to help you with your experience.
We collect information from you when you make a booking, register on our site or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website or use certain other site features in the following ways:
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular malware scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive and credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits or accesses their information to maintain the safety of your personal information.
We use Google Analytics to understand how visitors use our site, so that we can improve it. Google Analytics uses cookies to collect this usage information.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
We do not use advertising cookies, and we do not allow third-party behavioral tracking. Our website does not currently change its behavior in response to Do Not Track (DNT) browser signals; the site usage statistics described under Cookies are still collected.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. We have not enabled Google AdSense on our site, but we may do so in the future.
When it comes to the collection of personal information from children under the age of 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13.
The Fair Information Practices Principles form the backbone of privacy law in the United States, and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices, we will take the following responsive action should a data breach occur:
We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
To be in accordance with CAN-SPAM, we agree to:
If at any time you would like to stop receiving future emails from us, you can contact us and we will promptly remove you from all correspondence.
If there are any questions regarding this privacy policy, you may contact Van International Travel de Mexico, S.A. de C.V. through our help desk or using the details below. Please also read our Terms & Conditions and Cancellation & Refund Policy.
Last updated: October 13, 2026
Write to us about your personal information, or to stop receiving our emails. Our team in Cancun will reply as soon as possible.
Contact our help desk