User agreement

Terms and Conditions

The terms that apply when you access this website, order a product or service, or use any of our services through it.

By accessing any area of this website, ordering any product or service, or using any of the services through this website, the user agrees with Van Travel to be bound by the terms set forth below.

The terms of this agreement include terms on the use of this website, terms regarding copyright and trademark matters, our Privacy Policy and our Cancellation & Refund Policy.

"Van Travel" means Van International Travel de Mexico, S.A. de C.V., operator of van.travel, and entities controlled by, under common control with or controlling it, including its principals and any contractual affiliate.

2. No warranties; limitation of liability

Use of this website is at the user's sole risk. Neither Van Travel, nor its affiliates, nor any of its officers, directors, employees, agents, third-party content providers, vendors, licensors or the like, warrant that this website will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of this website, or as to the accuracy, reliability or currency of any information content, service or merchandise provided through this website.

Product warranties

VAN TRAVEL MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES ABOUT ITS SERVICES AND DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. VAN TRAVEL DOES NOT AUTHORIZE ANYONE TO MAKE A WARRANTY OF ANY KIND ON ITS BEHALF AND THE USER MAY NOT RELY ON ANY STATEMENT OF WARRANTY. VAN TRAVEL IS NOT THE MANUFACTURER OF THE PRODUCTS, AND THE ONLY WARRANTY APPLICABLE TO THE PRODUCTS USED IN CONNECTION WITH THE SERVICES IS THAT PROVIDED BY THE PRODUCT MANUFACTURERS. THIS SECTION SURVIVES TERMINATION OF THIS AGREEMENT.

Product warranty by original vendor

Since Van Travel is part of affiliate programs, products sold through this website come with a limited warranty provided by the original vendor.

Limitation of liability

Neither Van Travel nor any of its principals, nor the directors, employees or other representatives of any of them, is liable for damages arising out of or in connection with the use of the products. This is a comprehensive limitation of liability that applies to all damages of any kind, including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

VAN TRAVEL IS PROVIDING THIS WEBSITE AND ITS CONTENT ON AN "AS IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEBSITE OR ITS CONTENT. VAN TRAVEL DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING, FOR EXAMPLE, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, VAN TRAVEL DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE ON OR THROUGH THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT, AND ALL INFORMATION, INCLUDING PRICES AND AVAILABILITY, IS SUBJECT TO CHANGE WITHOUT PRIOR NOTICE TO THE USER.

Except as otherwise specifically stated on this website, neither Van Travel, any of its affiliates, nor the directors, employees or other representatives of any of them, is liable for damages arising out of or in connection with the use of this website, including mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, or delays in operation or transmission. This is a comprehensive limitation of liability that applies to all damages of any kind, including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

3. Linked sites

Van Travel is not necessarily affiliated with sites that may be linked to this site and is not responsible for their content ("Linked Sites"). The Linked Sites are for your convenience only, and you access them at your own risk.

4. Other: jurisdiction and governing law

This site is controlled and operated by Van International Travel de Mexico, S.A. de C.V. from its offices in the State of Quintana Roo, Mexico. Van Travel and its principals make no representation that materials on this site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable. No software from this site may be downloaded, exported or re-exported into (or to a national or resident of) any country that is subject to U.S. export restrictions.

This agreement shall be governed by, construed and enforced in accordance with the laws of the State of Quintana Roo, Mexico, as applied to agreements entered into and to be performed entirely within that State. Any action you bring to enforce this agreement or any matters related to this site shall be brought in either the State or Federal Courts located in Cancun, State of Quintana Roo, Mexico. If any provision of this agreement is void or unenforceable in whole or in part, the remaining provisions of this agreement shall not be affected.

5. Termination of access

Van Travel may terminate your access to all or part of this website without notice for any conduct that Van Travel, in its sole discretion, believes to be harmful to individual users, to Van Travel or any of its affiliates, or to any rights of Van Travel or any third party, or to violate applicable laws.

6. Changes to the website or user agreement

This website is subject to change without prior notice, and your use of this site after a change means that you have agreed to that change.

Van Travel may modify this user agreement at any time by posting the revised agreement on the website. Any revised user agreement is effective upon the user accessing this website.

Contacting us

If there are any questions regarding these Terms and Conditions, you may contact Van International Travel de Mexico, S.A. de C.V. through our help desk or using the details below. Please also read our Privacy Policy.

Last updated: October 13, 2026

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Av. Tecnologico Mza. 12 L5 Edificio Oceanos Oficina 205
Cancun, Q. Roo. 77533, Mexico.
+ 52 (998) 329 1111